Head of Managed Services

Victoria, British Columbia, Canada · PxU Agency


The Head of Managed Services is a key member of Pixel Union’s agency team. The Head of Managed Services (HoMS) reports to the Director of Client Services, along with creative, technical, and sales Leads, in a highly collaborative and team-oriented environment. The HoMS will focus on building Pixel Union’s Managed Services team, and developing processes to manage ongoing retainer service relationships aimed at supporting merchants with growth, optimization and increased ecommerce success.

Day-to-day, the HoMS keeps a high-level focus on month-to-month relationships with ecommerce clients with the intention to increase the success of their sites. The HoMS is also responsible for the inception, development, and growth of Pixel Union's Managed Services team.

Success in this role requires a personable and detailed individual, with proven abilities in project management, recruitment, client-facing relations, and leadership.




Pixel Union is a company built on creativity, teamwork and employee well-being. We come to the office (wherever that may be) to work hard, push our limits, and enjoy ourselves around good people. Here, you will work with a fun group of people on challenging and rewarding tasks. Some of our perks include:

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