Customer Support Specialist
Are you in Victoria? Do you love what you do and enjoy working with good people? Our tight-knit team is made up of designers, developers, project managers and support staff who love what they do, bring passion and energy to their work, and don’t settle for anything less than the best results.
We are currently looking for a Customer Support Specialist to join our team, full-time. You will collaborate closely with other support specialists to provide exceptional customer support for our wide variety of digital products, make sure our customers’ needs are met and potential concerns are heard and addressed in the best way possible. Specifically, your role within the team will involve the following:
What you’ll be doing
- You will be the face of the company and front line of contact for customers;
- You will be prepared to answer any question and be ready to dig deeper when needed;
- You will help our customers bring their vision to reality;
- You will work closely not only with the Support/QA teams, but also the Themes and Apps teams, as well as developers, designers and other divisions;
- You will be a driving factor of Pixel Union’s success.
Who you are
- You have great problem solving skills;
- You have even better people/communications skills;
- You are comfortable multitasking;
- Yet, you have a great attention to detail.
What you’ll get
Pixel Union is a company built on creativity, teamwork and employee well-being. We come to the office (wherever that may be) to work hard, push our limits, and enjoy ourselves around good people. Here, you will work with a fun group of people on challenging and rewarding tasks. You will have access to educational materials, as well as the occasional office-made waffles!
Some of our perks include:
- Competitive base salary
- Opportunity for growth as the company grows
- Exposure and learning across teams and services
- Health benefits and RRSP matching
- Flexible work schedule and remote-friendly culture and systems
- Educational sessions and company-sponsored certifications
- Company-sponsored health and wellness allowance